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FAQ

Ordering

Yes, except for specific gift subscriptions. On the 1st of the month after your last Quilty Box, your subscription will renew. Your credit card will be charged for the new term. For instance, if you have a 3-month subscription starting in September, then your plan will renew on December 1st for December, January, and February. You may cancel this renewal at any time.

When you cancel your subscription you will receive all the Quilty Boxes that you've purchased. If you've purchased a 3-month prepay plan and cancel after the first month, then you will continue to receive the remaining 2 Quilty Boxes that you've paid for. 

You may cancel your subscription at any time. This will cancel the next renewal. Our renewal date is the 1st. This gives you time between receiving your box and deciding if you'd like to cancel. If you signed up for a 3-month prepay plan and then canceled after the first box, you would still receive the next 2 boxes that you've already paid for. This is similar with all prepaid plans. You may also skip a renewal if you need a break from all the Quiltiness. You may cancel by logging into your account and selecting "edit" under your subscription information.

Domestic Returns:

We will exchange product that arrives damaged (not as a result of shipping) within 30 days. Email us with an explanation and we will provide you with a shipping label; once received, we will send out the replacement. We do not offer refunds on the products you receive. Use your new items to expand your quilting talents or give them to a friend! 

 

International Returns:

International orders that get returned because of refusal to pay customs fees will be refunded the order amount less shipping costs ($10 canada, $20 rest of world). We will exchange product that arrives damaged (not as a result of shipping) within 30 days. Email us with an explanation and we will provide you with a shipping label; once received, we will send out the replacement. We do not offer refunds on the products you receive. Use your new items to expand your quilting talents or give them to a friend! 

Shipping

If you order before the 10th of the month, you will receive that month's Quilty Box. We ship around the 11th and your box will arrive on your doorstep in 7-12 days. If you subscribe on the 11th or later, you will receive your first box the following month. For instance, if you order on October 10th, then you will receive the October Quilty Box as your first box. If you order on October 11th, then your first box will be the November Quilty Box. 

If you order before the 10th of the month, you will receive that month's Quilty Box. We ship around the 11th and your box will arrive on your doorstep in 3-8 days. If you subscribe on the 11th or later, you will receive your first box the following month. For instance, if you order on October 10th, then you will receive the October Quilty Box as your first box. If you order on October 11th, then your first box will be the November Quilty Box. 

Your country's Customs department may levy additional fees, tariffs, or taxes on your order. We fill out all the appropriate paperwork, including the cost of goods sold. Please check with your country's Customs department to inquire about any potential fees for receiving International packages. Unfortunately, we are not able to mark orders as a gift or reduce the amount on customs declarations as it is illegal to falsify federal documents. We understand your country may impose extra taxes or levies on your order, but we cannot break US laws to save customers on taxes in their country. There are no exceptions. We appreciate your understanding.

For subscription products, we use FedEx SmartPost for domestic shipping. FedEx or your local USPS Post Office may deliver your package.

We use UPS Mail Innovations for international shipments. Typically, your local postal service will deliver your package.

For E-commerce orders we ship "free shipping" via the lowest cost option, typically FedEx SmartPost. 

Our subscriptions have free shipping to anywhere in the USA. Shipping for Canada is $10/box. International shipping to any other country will have a shipping charge of $20/box. Items are shipped via UPS Mail Innovations in the USA. International orders are handled differently for each country. We have shipped to 19 countries as well as all 50 states, Guam, and Puerto Rico. Single item sales and past box sales are charged shipping within the USA based on weight.

Products

Want to get your products in front of more than 100,000 quilting enthusiasts? We're always looking for great products. Send us an email to info@quiltybox.com with an image, description, and a link to your website and we will see if it is a match for our subscribers. 

Each box for the month is identical in the items they contain depending on the subscription product. For Quilty Box Classic: We include a precut pack of fabric (10" square, fat quarter pack, a few charm packs, or a jelly roll), our exclusive Bundles of Inspiration magazine, and two other items. These could be thread or a template. We have 4-5 products each month for a retail value of over $50.

The best way to get a feel of what we've included in the past is through Instagram. Here people post pictures of their box and what they've made from the items in their box. Each month is different and a surprise and everyone receives the same items for that month. 

We like to say our style is contemporary. We provide both traditional and modern quilting fabrics and patterns and it varies from month to month. Our featured artists each have their own style to show you and help you explore new ideas, patterns, and techniques. 

The items in a Quilty Box are coordinated around a theme and go together but are usually not enough to make a full quilt top or other item.